Support & Payment Policy
This page explains what each Venture support option means, how AIFT handles contribution payments, what information may be shown publicly, and what you agree to before sending money.
1. Understand each support option
AIFT keeps simple contributions separate from business or investment discussions so users know what action they are taking.
2. How contribution payments work
Current platform limitation: the Venture page records verified contributions, but it does not currently provide a self-service withdrawal or payout tool for Venture owners. Any later release or payout process is handled separately by AIFT and the Venture owner.
3. Public name or Anonymous
Before paying, a contributor can choose whether their identity appears publicly in the Venture supporter list.
- Public: AIFT may show the contributor's account or organization name, profile image and contribution amount.
- Anonymous: the public Venture page shows “Anonymous” and does not expose the contributor's profile image or account name.
- AIFT still keeps the authenticated account identity and transaction record internally for security, moderation, fraud prevention, disputes and legal/compliance purposes.
4. Investment discussions are different from contributions
The “Investment discussion” option is an introduction or expression of interest only. AIFT does not turn a contribution into shares or an investment merely because a Venture is looking for investors.
Any actual investment should be documented separately between the relevant parties, with appropriate due diligence, disclosures, legal documents and professional advice where appropriate.
5. Refunds, cancellations and payment disputes
Do not send a contribution unless you intend to support the Venture. Venture contributions are not automatically refundable through the Venture page.
- If a payment has not completed, no successful contribution is recorded.
- If you believe a payment was unauthorized, duplicated, technically incorrect or connected to fraud, contact AIFT support promptly and use any rights available through your payment provider.
- Any refund request may depend on payment status, the circumstances, applicable law, payment-provider rules and whether funds have already been processed or committed.
- Chargebacks or payment reversals may cause AIFT to adjust the displayed Venture funding total.
6. Verification, risk and platform safety
AIFT may display verification information about a Venture or linked organization, but verification does not guarantee future performance, business success, repayment or investment returns.
- Review the Venture information, founder information, documents and funding purpose before sending money.
- Do not send money outside the platform because someone asks you to bypass the AIFT payment flow.
- AIFT may review, restrict or investigate activity where fraud, abuse, misleading information, disputes or legal/compliance concerns are reported.
- Supporters remain responsible for deciding whether a contribution or business discussion is appropriate for them.
7. What you agree to before sending money
By checking the agreement box in AIFT secure checkout and continuing with a Venture contribution, you confirm that:
- you understand the payment is a voluntary contribution unless a separate written agreement says otherwise;
- you understand it does not automatically create shares, ownership, repayment rights, profit rights or a guaranteed return;
- you reviewed the Venture information and selected your public or anonymous display preference;
- you authorize the selected payment provider to process the amount shown in checkout; and
- you agree to this AIFT Venture Support & Payment Policy as it appears when you make the payment.
